Canada Home and Commercial Improvements Inc.

We used CANADA HOME AND COMMERCIAL IMPROVEMENTS INC. for our second storey addition, and they have DELAYED, and now completely ABANDONED THE PROJECT, as well as NOT COMPLETING WORK FOR WHICH THEY HAVE BEEN PAID ALREADY. DO NOT MAKE THE SAME EXPENSIVE MISTAKE THAT WE MADE!!! KEN NUSBAUM, the owner/spokesperson of the company, was in charge of the project. Things started off well initially, but the framing fell behind schedule, and to make up they worked at all hours and even on Christmas day in spite of our requests not to work beyond regulated times. This strained relations with our neighbors, and then, upon receiving payment, no work was done for about a month, delaying the project immensely. On return, they did the bare minimum to get to the next payment draw, which was completion of plumbing, and skipped basic/absolutely essential items like roof shingle installation, which led to the roof leaking during rain and causing water damage to the existing structure. Despite asking us to choose doors /windows from a catalogue, they were never ordered in spite of knowing that windows take 6-8 weeks for delivery. The same applied to the kitchen. We were 4 months into the project with no roof, no windows/kitchen ordered & the project was supposed to wrap up in a month. They even tried to start electrical rough in with a leaky roof, as completion of electrical would be the next payment milestone. We stood our ground at this point, and asked them to complete the roof, weather-proofing, etc. They became aggressive and told us they’re shutting down the site, due to client “negativity” if you can believe this. All our attempts to resolve the situation & proceed with the project were met with threats & intimidation from their apparent legal team. They even made up reasons to imply that we had breached the contract. Our project was left hanging with not even a single phone call returned. We have overpaid CHCI thousands of dollars for work not done. We were also informed by one of the subcontractors who worked on our project that he has not been paid and is considering putting a lien on our house. The only positive item was that the framing and plumbing done by their sub-contractors passed city inspection. We later found out that we were not alone & other clients of theirs had similar experiences. The Better Business Bureau & some of the other Ontario governing bodies list some of the complaints filed against them.